Frequently asked questions

Which countries do you ship to?

We ship to the United States and to countries in the European Union. We're currently unable to ship to Spain due to customs restrictions with our supplier.

How long does shipping take?

We prepare your order in 2-5 business days. In total, including order processing, you receive it in 5-10 business days in the United States and 10-15 business days in the rest of the countries we serve (European Union). Shipping is free on orders over $70 to the United States and over €60 to the rest of the countries.

How much does shipping cost if I don't reach the minimum?

The cost depends on the weight of the order and is calculated automatically at checkout before you pay, so you know the exact amount with no surprises.

Do I have to pay customs?

On orders outside the United States, duties or import VAT may apply when you receive the package, depending on each country's regulations. We can't advance that amount at checkout.

How can I pay?

We accept card and Shopify's standard payment methods, all with a secure connection.

Can I cancel or return a product?

You can cancel your order free of charge within 1 hour of placing it. If the product is unopened with the seal intact, you have 14 days from delivery in the EU and 30 days in the US to request a refund, without sending it back. For health and hygiene reasons, opened products can't be returned unless they arrive damaged, defective or wrong. See all the details in Cancellations & Returns.

Are the products quality-certified?

Yes, every product page lists its certifications (for example, GMP, non-GMO, or lab-tested) according to the manufacturer.

How can I track my order?

As soon as your order ships you'll get an email with the tracking number. You can also check the status from your account at any time.

How do I contact you if I have questions?

Write to us from our contact page and we'll get back to you as soon as possible.